Returns

RETURNING ONLINE ORDERS

We offer a free Royal Mail tracked returns service on all orders sent to a UK mainland address.

Simply attach the reply-paid sticker that appears at the bottom of your despatch note to the original packaging and take the parcel to your local Post Office. The parcel will then be tracked all the way back to our returns warehouse. This reply-paid sticker covers a parcel weighing up to 5kg.

You can follow the parcel's progress by visiting the Royal Mail website by clicking here and entering the 13-digit tracking number. We strongly recommend that you obtain proof of postage from the post office as the receipt contains the tracking number. It is also proof that you returned the items.

If you choose a different courier, send the return by a carrier of your choice at your own cost to Wrap London Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL.

If you are returning anything, it must be unworn (apart from the purpose of trying it on) and within 30 days of delivery. For full details of our returns policy click here.

RETURN LABEL

If you need a new returns label, please click here and enter your contact details to have the label emailed to you. Here you can choose whether you would like to drop off your parcel at your local post office, or arrange a collection. Please ensure that you include your returns paperwork in with your return.

If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.

ROYAL MAIL COLLECTIONS

Your local postman or postwoman can either collect your parcels from your front door or from a designated safe space. Simply use the return label provided by us and book the collection for your return. All you need to do is to put in the tracking number found on the label and pick the date for collection. If you need a new returns label, please click here, to arrange a new one to be emailed to you along with further instructions for your collection.

RETURNING EUROPEAN AND INTERNATIONAL ORDERS

Detailed information about returning from the rest of the world you can find in the following article: International Returns.

RETURN PROCESSING TIME

We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed by our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund or exchange has been processed.

The refund will be made using the same payment method that you used for your original transaction. 

We are authorized to withhold the refund until the earliest of the following two:

• until we get the goods back or
• until you provide proof that the goods have been returned.

REFUNDS

If you paid with a combination of gift card and another payment method, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed to your original payment method.

For more information on this topic, please read the following article here.

FAULTY RETURNS

Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault on delivery, please send the item back using the enclosed returns label and we will replace it (subject to stock availability).

If the item has been returned within our 30-day returns period and we are unable to replace it, we will send you a full refund.

If your item develops a fault during the first 12 months of wear but outside of our 30-day returns period, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which we will send you, and give us as much of the information requested as you are able to help us understand the problem. Normally we will replace the item (subject to availability) or provide you with a Gift Card of the same value. On occasions, we are able to repair items and return them to you.

When returning your garments, we strongly recommend that you obtain proof of postage from the Post Office as the receipt will contain your tracking number.

We are unable to accept the return of items purchased more than 12 months ago.

STORE RETURNS

If you change your mind, you can return the item within 14 days to us in store. Please bring your receipt of purchase and we will exchange or refund it to the credit or debit card used. If you return an item bought for you with a gift receipt, we will give you a gift card to the value of the original selling price.

If you are unable to return to our store or have any questions about your return, please reach out to our Contact Centre here.

FAULTY ITEMS

Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault after purchase, please return the item to our store and we will replace it (subject to stock availability).

If the item has been returned within our 14-day returns period and we are unable to replace it, we will give you a full refund.

If your item develops a fault during the first 90 days of wear but outside of our 14-day returns period, we will replace the item (subject to availability) or provide you with a gift card of the same value.

EUROPEAN RETURNS

Free returns are available to most European addresses*.

It is quick and simple to return your parcel to us. Simply visit this page to create a return label and select the country you are sending from. 

Currently, we don't offer exchanges for European orders.

*Any returns from the following countries are at the recipient's cost including any additional taxes or charges that you might incur through returning your order:

Andorra

Canary Islands

Cyprus (Northern Republic of)

Kosovo

Liechtenstein

Switzerland

Please return the items to Wrap London Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, United Kingdom.

RETURNS FROM GERMANY, UK AND USA

For American returns, you may find this article useful: Returns Service (USA). To learn how to return a UK order, follow this article: UK Returns Service.  For more about returning orders from Germany, please visit our German website: Rücksendeservice Deutschland.

INTERNATIONAL RETURNS

Returns from the Rest of the World are at the recipient's cost including any additional taxes or charges that you might incur through returning your order. Please return the items to Wrap London Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, United Kingdom.

Currently, we don't offer exchanges for International orders.

YOUR RIGHT TO CANCEL

We have our own returns policy which is explained below. Please note that this returns policy does not affect your right to cancel your contract with us under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations"). We explain how to exercise your rights under the Consumer Regulations below.

Please note that the right to cancel under the Consumer Regulations will not be available in some circumstances. For instance, if you wish to cancel only part of an order, if you wish to cancel your order over 14 days after receipt of the goods or if you would like us to cover the cost of return postage, however, our own returns policy might be applicable (please see below).

If you want to learn more about the Right to cancel under the Consumer Regulations and Effects of Cancellation, please click here.

OUR RETURNS POLICY

Order confidently from us, knowing you may return any products within 30 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, it can take slightly longer during busier periods.

If you wish to exchange an item for another size or colour, return it to us within 30 days of delivery and we will send you the replacement item free of any additional delivery charges. We can only exchange an item for an alternative size or colour.

If you paid with a combination of gift card and another payment method, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed to your original payment method.

RETURNING AN ITEM

We hope that you will love everything you ordered but should you need to return an order to us, package the order back into the box you received the delivery in (or any suitable packaging should you no longer have the box) and attach the return label that was included with your paperwork, so we know who to refund. Should you return for an exchange, simply leave a comment on the despatch note including the size and colour you want an exchange against. If you need a new return label, please click here and enter your contact details to have the label emailed to you. Here you can choose whether you would like to drop off your parcel at your local post office, or arrange a collection.

For more information about how we handle your returns, please click here.