YOUR RIGHT TO CANCEL
We have our own returns policy which is explained below. Please note that this returns policy does not affect your right to cancel your contract with us under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations"). We explain how to exercise your rights under the Consumer Regulations below.
Please note that the right to cancel under the Consumer Regulations will not be available in some circumstances. For instance, if you wish to cancel only part of an order, if you wish to cancel your order over 14 days after receipt of the goods or if you would like us to cover the cost of return postage, however, our own returns policy might be applicable (please see below).
If you want to learn more about the Right to cancel under the Consumer Regulations and Effects of Cancellation, please click here.
OUR RETURNS POLICY
Order confidently from us, knowing you may return any products within 30 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, it can take slightly longer during busier periods.
If you wish to exchange an item for another size or colour, return it to us within 30 days of delivery and we will send you the replacement item free of any additional delivery charges. We can only exchange an item for an alternative size or colour.
RETURNING AN ITEM
We hope that you will love everything you ordered but should you need to return an order to us, package the order back into the box you received the delivery in (or any suitable packaging should you no longer have the box) and attach the return label that was included with your paperwork, so we know who to refund. Should you return for an exchange, simply leave a comment on the despatch note including the size and colour you want an exchange against. If you need a new return label, please use our contact form to request a prepaid label.
If you paid with a combination of gift card and another payment method, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed to your original payment method.
For more information about how we handle your returns, please click here.