WRAP LONDON
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LOOKBOOKS FEATURES WRAP WORLD
LOOKBOOKS FEATURES WRAP WORLD
LOOKBOOKS FEATURES WRAP WORLD
  • How do I return an item?

    We hope that you will love everything you order but should you need to return an item to us package the order back into the box you received the delivery in, (or any suitable packaging should you no longer have the box), and attached the return label that was included with your paperwork.

    Learn more here.

     


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  • What’s your returns policy?

    You may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed.

    Learn more here.


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  • How quick will you process my return?

    We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund has been processed.

    The refund will be made using the same payment method that you used for your original transaction on your original order. 

    We are authorized to withhold the refund until the earliest of the following two:

    • until we get the goods back or
    • until you provide proof that the goods have been returned.

    From June 2020, due to security reasons, reimbursement by cheque will no longer be possible.

    Learn more here.


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  • Where should I send my returns to?

    Please use the prepaid FedEx label that appears at the bottom of your despatch note to the original packaging and take the parcel to your local FedEx Office.

    If you cannot reach a FedEx store, please get in touch with our Contact Centre by using the link at the bottom of this article and we can supply a USPS label instead.

    Alternatively send the return by a carrier of your choice at your own cost to:

    Wrap London
    3580 NW 56th St
    Suite 102
    Ft. Lauderdale, FL 33309

    Learn more here.


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  • How do I get a new returns label?

    Please request a new returns label through our online contact form.

    You can also print a new label from the link supplied in your despatch email. Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.

    Learn more here.

     


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  • How do I return an item if I am currently not in the US?

    Free returns are not available to addresses outside of the US, any returns are at the recipient's cost including any additional taxes or charges that you might incur through returning your order.

    Please return the items to:

    Wrap London Returns
    2 Rothley Lodge
    Loughborough Rd
    Leicester
    LE7 7NL
    United Kingdom


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  • How do I return a faulty garment?

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.

    If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof of postage as the receipt will contain your tracking number.

    Normally we will replace the item or issue your account with a credit note but on occasion we are able to repair items and return them to you.

    We are unable to accept the return of items purchased more than 12 months ago.

    Learn more here.


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  • Do you accept returns of earrings?

    In interests of hygiene and for your protection, unless faulty, we are unable to accept returns of pierced earrings.


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  • Read all our delivery and returns information

    We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper direct from our warehouse in England. Our boxes are made of 75% recycled materials and are themselves 100% recyclable. 

     

    EXPRESS - $15

    All our parcel are sent out with FedEx Express delivery service for $15. Parcels will be despatched within 24 hours and will be delivered within 4 business days after despatch. Orders placed on Friday, Saturday and Sunday will be despatched on Monday. This is due to FedEx policy for not making collections at weekends.

    Our FedEx delivery service is trackable through the FedEx website via a link in your despatch email. Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable.

    We regret that FedEx are unable to deliver to PO Box or Armed Forces addresses.

    If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.

     

    DELIVERY DETAILS

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply call us toll free under 1 888 613 9225 and we will cancel your order. Your credit/debit card will not have been charged as your goods will not have been despatched.

    The delivery period stated within which you will receive your items is approximate. Goods will be sent to the address given by you at the check out. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

    Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states.

     

    RETURNS POLICY

    Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage up front. A flat fee of $6.00 will be deducted from the amount of your refund.

    If you wish to exchange an item for another size or colour (or for something else), return it to us within 30 days of receipt, then call us and we’ll place a new order for you free of any additional shipping charges.

    If you would like to return more than one parcel you can also print further labels via the link in your despatch email. If you do not have our despatch confirmation email or if you would prefer a USPS label, please get in touch with our Contact Centre, by using the link at the bottom of this article.

    Alternatively send the return by a carrier of your choice to:
    Wrap London
    3580 NW 56th St
    Suite 102
    Ft. Lauderdale, FL 33309

     

    FAULTY RETURNS

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.

    If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof as the receipt will contain your tracking number.

    Normally we will replace the item or issue your account with a credit note but on occasion, we are able to repair items and return them to you.

    We are unable to accept the return of items purchased more than 12 months ago.

    Luke Dashper

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