WRAP LONDON
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LOOKBOOKS FEATURES WRAP WORLD
LOOKBOOKS FEATURES WRAP WORLD
LOOKBOOKS FEATURES WRAP WORLD
  • Returns Policy

    OUR RETURNS POLICY

    Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage upfront. A flat fee of $6.00 will be deducted from the amount of your refund.

    If you would like to replace the item you have ordered for the same style but in a different size or colour, please make sure you use the FedEx returns label that comes with your order. Once you have posted your item back to us, we can track its return to us via FedEx. Please call our toll-free number 1888 613 9225 and we will refund the item in transit and send out your replacement, free of additional shipping charges by placing a new order. Please note this is only available when exchanging for a different size or colour but the same style.

    If you would like to return more than one parcel you can also print further labels via the link in your despatch email. If you do not have our despatch confirmation email or if you would prefer a USPS label, please get in touch with our Contact Centre, by using the link at the bottom of this article.

    Alternatively send the return by a carrier of your choice to Wrap London, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.

    RETURNING AN ITEM 

    We hope that you will love everything you order but should you need to return an order to us package the order back into the box you received the delivery in (or any suitable packaging should you no longer have the box) and attach the return label that was included with your paperwork. If you need a new return label, please request one through our online form.

    For more information about how we handle your return, please click here.

     


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  • Returns Service

    Please attach the prepaid FedEx label that appears at the bottom of your despatch note to the original packaging and take the parcel to your local FedEx Office. If you cannot reach a FedEx store, please get in touch with our Contact Centre, by using the link at the bottom of this article and we can supply a USPS label instead.

    Alternatively send the return by a carrier of your choice at your own cost to Wrap London Returns, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.

    If you need a new returns label, please request a new label through our contact form. Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.

    RETURN PROCESSING TIME 

    We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund has been processed.

    The refund will be made using the same payment method that you used for your original transaction.

    We are authorized to withhold the refund until the earliest of the following two:

    • until we get the goods back or
    • until you provide proof that the goods have been returned.

    From June 2020, due to security reasons, reimbursement by cheque will no longer be possible.

    For more information on this topic, please read the following article:  Read our full terms and conditions.


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  • Faulty returns

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof of postage as the receipt will contain your tracking number.

    We are unable to accept the return of items purchased more than 12 months ago.

     

     

     


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  • Our delivery and returns information

    DELIVERY

    All our parcels are sent out with FedEx Express delivery service for $15. Parcels will be despatched within 24 hours and delivered within 4 business days after despatch. Orders placed on Friday, Saturday and Sunday will be despatched on Monday.

    The delivery period stated within which you will receive your item(s) is approximate. Goods will be sent to the address given by you at the checkout.

    Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states.

    To read more about our delivery options and despatch process we encourage you to visit our Delivery section.

    RETURNS

    If you change your mind you may return any unwanted item for a refund within 30 days. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. You will not need to pay any postage upfront. A flat fee of $6.00 will be deducted from the amount of your refund.

    Despite all the efforts, it can happen that some garments either have a fabric fault or develop one during wear. If you have any concerns about the quality of an item please read this article to find out how to proceed further.

    To read more in detail about our returns policy and the services we offer, please go to our Returns section.


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