US Returns Service
Please attach the prepaid FedEx label that appears at the bottom of your despatch note to the original packaging and take the parcel to your local FedEx Office. If you cannot reach a FedEx store, please get in touch with our Contact Centre, by using the link at the bottom of this article and we can supply a USPS label instead.
Alternatively send the return by a carrier of your choice at your own cost to Wrap London Returns, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.
If you need a new return label, please request a new label through our contact form. Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.
If you are returning anything, it must be unworn (apart from the purpose of trying it on) and within 30 days of delivery. For full details of our returns policy click here.
RETURNING FROM US TERRITORIES
Returning orders from US Territories will require a USPS returns label. Please request your returns label through our contact form.
RETURNING AN INTERNATIONAL ORDER
Detailed information about returning from the rest of the world you can find in the following article: International Returns.
RETURN PROCESSING TIME
We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund has been processed.
The refund will be made using the same payment method that you used for your original transaction.
We are authorized to withhold the refund until the earliest of the following two:
- until we get the goods back or
- until you provide proof that the goods have been returned.
From June 2020, due to security reasons, reimbursement by cheque will no longer be possible.
For more information on this topic, please read the following article: Read our full terms and conditions.
Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault on delivery, please send the item back using the enclosed returns label and we will replace it (subject to stock availability).
If the item has been returned within our 30-day returns period and we are unable to replace it, we will send you a full refund.
If your item develops a fault during the first 12 months of wear but outside of our 30-day returns period, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which we will send you, and give us as much of the information requested as you are able to help us understand the problem. We will replace the item (subject to availability) or provide you with a gift card of the same value.
When returning your Wrap London® garments, we strongly recommend that you obtain proof of postage as the receipt will contain your tracking number.
We are unable to accept the return of items purchased more than 12 months ago.
Free returns are available to all European addresses*.
It is quick and simple to return your parcel to us. Simply visit this page to create a return label and select the country you are sending from.
Currently, we don't offer exchanges for European orders.
*Any returns from Lichtenstein and Switzerland are at the recipient's cost including any additional taxes or charges that you might incur through returning your order. Please return the items to Wrap London Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, United Kingdom.
RETURNS FROM GERMANY, UK AND USA
To learn, how to return from Germany, please visit our German website: Rücksendeservice Deutschland. To learn how to return a UK order, follow this article: UK Returns Service. For American returns, you may find this article useful: Returns Service (USA).
Returns from the Rest of the World are at the recipient's cost including any additional taxes or charges that you might incur through returning your order. Please return the items to Wrap London Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, United Kingdom.
Currently, we don't offer exchanges for International orders.
OUR RETURNS POLICY
Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage upfront. A flat fee of $6.00 will be deducted from the amount of your refund.
If you would like to replace the item you have ordered for the same style but in a different size or colour, please make sure you use the FedEx returns label that comes with your order. Once you have posted your item back to us, we can track its return to us via FedEx. Please call our toll-free number 1888 613 9225 and we will refund the item in transit and send out your replacement, free of additional shipping charges by placing a new order. Please note this is only available when exchanging for a different size or colour but the same style.
If you would like to return more than one parcel you can also print further labels via the link in your despatch email. If you do not have our despatch confirmation email or if you would prefer a USPS label, please get in touch with our Contact Centre, by using the link at the bottom of this article.
Alternatively send the return by a carrier of your choice to Wrap London, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.
RETURNING AN ITEM
We hope that you will love everything you order but should you need to return an order to us package the order back into the box you received the delivery in (or any suitable packaging should you no longer have the box) and attach the return label that was included with your paperwork. If you need a new return label, please request one through our online form.
For more information about how we handle your return, please click here.