LOOKBOOKS FEATURES WRAP WORLD
LOOKBOOKS FEATURES WRAP WORLD
LOOKBOOKS FEATURES WRAP WORLD
  • Read all our delivery and returns information

    We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper direct from our warehouse in England. Our boxes are made of 75% recycled materials and are themselves 100% recyclable. 

     

    STANDARD TRACKED - $15
    Parcels will be despatched within 24 hours and delivered within 6 to 9 business days. Orders placed at the weekend will be despatched on Monday.
    The USPS delivery service is trackable through the USPS website via a link in your despatch email. Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable

     

    EXPRESS - $30
    We also offer an Express delivery service. Parcels will be despatched within 24 hours and delivered via FedEx within 4 business days after despatch.
    Orders placed on Friday, Saturday and Sunday will be despatched on Monday. This is due to FedEx policy for not making collections at weekends.
    The FedEx delivery service is trackable through the FedEx website via a link in your despatch email.
    Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $30 regardless of the number of parcels). The shipping charge is non-refundable.

    We regret that FedEx are unable to deliver to PO Box or Armed Forces addresses.

    If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.

     

    DELIVERY DETAILS

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply call us toll free under 1 800 915 2718 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.

    The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

    Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states.

     

    CHRISTMAS DELIVERY

    To guarantee that you receive your order in time for Christmas, we recommend you place your order by December 11th if using our Standard Tracked service at a cost of $15, or order by Midnight EST on December 18th if using our FedEx Express service at a cost of $30.

     

    RETURNS POLICY

    Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage up front. A flat fee of $6.00 will be deducted from the amount of your refund.
    If you would like to return more than one parcel you can also print further labels via a link in your despatch email. If you do not provide an email address or would prefer a USPS label you may request an extra return label from our customer service.

    Alternatively send the return by a carrier of your choice to:
    Wrap London
    3580 NW 56th St
    Suite 102
    Ft. Lauderdale, FL 33309.

     

    CHRISTMAS GIFT RETURNS

    We are extending our return policy during the festive period. Any item purchased as a gift between the 1st November and Christmas 2019 will be accepted for refund or exchange as long we receive the return by the 31st January 2020. In accordance with our standard returns policy all products must be unwashed, unworn (except for the purposes of trying on) and with the original tags attached.

     

    FREE EXCHANGE SHIPPING

    If you wish to exchange an item for another size or colour, return it to us within 30 days of purchase and we will send you the replacement item free of any additional shipping charges. We can only exchange an item for an alternative size or colour.

     

    FAULTY RETURNS

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.

    If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof as the receipt will contain your tracking number.

    Normally we will replace the item or issue your account with a credit note but on occasion we are able to repair items and return them to you.

    We are unable to accept the return of items ordered more than 12 months ago.


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  • What is your Christmas gift returns policy?

    We are extending our return policy during the festive period. Any item purchased as a gift between November 1st and Christmas 2019 will be accepted for refund or exchange as long we receive the return by the January 31st 2020. In accordance with our standard returns policy all products must be unwashed, unworn (except for the purposes of trying on) and with the original tags attached.

     


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  • What’s your exchange policy?

    If you wish to exchange an item for another size or colour, return it to us within 30 days of delivery and we will send you the replacement item free of any additional delivery charges. We can only exchange an item for an alternative size or colour. 

    Learn more here.


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  • What’s your returns policy?

    You may return any products within 30 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed.

    Learn more here.


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  • Where is my refund?

    We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund has been processed.

    Learn more here.


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  • Do you accept returns of earrings?

    In interests of hygiene and for your protection, unless faulty, we are unable to accept returns of pierced earrings.


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  • How do I return my order?

    We hope that you will love everything you order but should you need to return an order to us package the order back into the box you received the delivery in, (or any suitable packaging should you no longer have the box), and attached the return label that was included with your paperwork.

    If you are returning the order for an exchange please complete the exchange form on the back of your despatch note and include this with your return.

    If you are returning for a refund, there is no need to complete the form, but please include it in the parcel so we know who to refund.

    Learn more here.

     


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  • How do I get a new returns label?

    Please request a new returns label through our online contact form.

    You can also print a new label from the link supplied in your despatch email. Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.

    Learn more here.

     


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  • Where should I send my returns to?

    Please use the prepaid FedEx label that appears at the bottom of your despatch note to the original packaging and take the parcel to your local FedEx Office.

    If you cannot reach a FedEx store, please contact us and we can supply a USPS label instead.

    Alternatively send the return by a carrier of your choice at your own cost to:

    Wrap London
    3580 NW 56th St
    Suite 102
    Ft. Lauderdale, FL 33309

    Learn more here.


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  • How do I return a faulty garment?

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.

    If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof of postage as the receipt will contain your tracking number.

    Normally we will replace the item or issue your account with a credit note but on occasion we are able to repair items and return them to you.

    We are unable to accept the return of items ordered more than 12 months ago.

    Learn more here.


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