• Read all our delivery and returns information

    We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper direct from our warehouse in England. Our boxes are made of 75% recycled materials and are themselves 100% recyclable.

     

    STANDARD TRACKED - $15

    Parcels will be despatched within 24 hours and delivered within 6 to 9 business days. Orders placed at the weekend will be despatched on Monday.
    The USPS delivery service is trackable through the USPS website via a link in your despatch email. Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable

     

    EXPRESS - $30

    We also offer an Express delivery service. Parcels will be despatched within 24 hours and delivered via FedEx within 4 business days after despatch.
    Orders placed on Friday, Saturday and Sunday will be despatched on Monday. This is due to FedEx policy for not making collections at weekends.
    The FedEx delivery service is trackable through the FedEx website via a link in your despatch email.

    Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $30 regardless of the number of parcels). The shipping charge is non-refundable.

    We regret that FedEx are unable to deliver to PO Box or Armed Forces addresses.

    If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.

     

    DELIVERY DETAILS

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply call us toll free under 1 800 915 2718 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.

    The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

    Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states. 

     

    CHRISTMAS DELIVERY

    To guarantee that you receive your order in time for Christmas, we recommend you place your order by December 11th if using our Standard Tracked service at a cost of $15, or order by Midnight EST on December 18th if using our FedEx Express service at a cost of $30.

     

    RETURNS POLICY

    Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage up front. A flat fee of $6.00 will be deducted from the amount of your refund.

    If you would like to return more than one parcel you can also print further labels via a link in your despatch email. If you do not provide an email address or would prefer a USPS label you may request an extra return label from our customer service.

    Alternatively send the return by a carrier of your choice to:

    Wrap London
    3580 NW 56th St
    Suite 102
    Ft. Lauderdale, FL 33309.

     

    CHRISTMAS GIFT RETURNS

    We are extending our return policy during the festive period. Any item purchased as a gift between the 1st November and Christmas 2019 will be accepted for refund or exchange as long we receive the return by the 31st January 2020. In accordance with our standard returns policy all products must be unwashed, unworn (except for the purposes of trying on) and with the original tags attached.

     

    FREE EXCHANGE SHIPPING

    If you wish to exchange an item for another size or colour, return it to us within 30 days of purchase and we will send you the replacement item free of any additional shipping charges. We can only exchange an item for an alternative size or colour.

     

    FAULTY RETURNS

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.

    If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof as the receipt will contain your tracking number.

    Normally we will replace the item or issue your account with a credit note but on occasion we are able to repair items and return them to you.

    We are unable to accept the return of items ordered more than 12 months ago.


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  • What US delivery options do you offer?

    Standard Tracked USPS delivery costs $15 and orders are delivered within 6 to 9 business days.

    Orders placed at the weekend will be despatched on Monday. 

    FedEx Express delivery costs $30 and orders will arrive within 4 business days after despatch. 

    Orders placed on Friday, Saturday and Sunday will be despatched on Monday.

    Learn more here.


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  • What is your Christmas delivery policy?

    To guarantee that you receive your order in time for Christmas, we recommend the following:

    If using our Standard Tracked service at a cost of $15, place your order by December 11th 2019.

    If using our FedEx Express service at a cost of $30, place your order by Midnight EST on December 18th 2019.


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  • Will my order be sent in a single parcel?

    As we operate from more than one warehouse, your order might be despatched in more than one parcel, and footwear is always despatched separately. Items on backorder will be despatched as soon as they become available. You will only ever be charged once for postage, regardless of how many parcels your order is despatched in.

    Learn more here.

     


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  • Who do you use for deliveries?

    We use USPS and FedEx Express for our deliveries.

    Learn more here.


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  • What happens if I’m not in when you try to deliver?

    If you are not in when our delivery partner tries to deliver, a calling card will be left to advise you how to rearrange a delivery, or options for you to collect your parcel.

    USPS offer a free service - Informed Delivery® by USPS®. Registering for this service gives you the ability to monitor and track you USPS deliveries. You can also leave delivery instructions, should you not be home to accept the package, or schedule a re-delivery. Please visit the USPS website here for full details and to sign up for this free service.

    FedEx offer a free service - FedEx Delivery Manager®. Registering for this service will allow you to receive package alerts, provide delivery instructions direct to FedEx, leave a digital signature online with FedEx and request a vacation hold. Please visit the FedEx website here for full details and to sign up for this free service.

    Learn more here.

     


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  • What international delivery options do you offer?

    If you are ordering from Germany please re-direct to www.wrap-london.de or for all other international deliveries, please visit our UK website: www.wraplondon.co.uk

    Learn more here.

     


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  • When will my order be despatched?

    Stock permitting, all orders are usually despatched within 48 hours of being accepted.

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, please contact us. 

    Learn more here.

     


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  • Where is my order?

    We will send you an email containing a tracking link once your order is despatched, which you can use to follow the progress of your delivery. 

    Learn more here.


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  • Can I change my delivery address?

    Yes, orders of in-stock items can be amended for up to 2 hours after the order has been placed. However, if the order has already been processed by our warehouse then unfortunately, no changes can be made.

    When you receive your order confirmation email, please check all details are correct, and if you see an error please contact us as quickly as possible.

    Learn more here.

     


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  • Will my delivery require a signature?

    If your order is being delivered by USPS, then a signature is not required.          

    Signatures are mandatory on all international FedEx shipments. This is part of the service offered by FedEx, and not something which we can waive. You can sign up for the FedEx Shipment Delivery Manager, where you can manage your deliveries with FedEx, which includes leaving a 'digital signature' on file so FedEx are able to leave packages in your absence, bypassing the chance of missing a delivery. Click here for further details regarding the FedEx Shipment Delivery Manager.

    Learn more here.


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  • How can I track my order?

    Once your order has been despatched, you will receive an email confirmation with your personal tracking link which you can use to follow the progress of your delivery with our delivery partner. 

    Learn more here.


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  • Why is my parcel shipped from Belgium instead from the UK?

    Your parcel was still shipped from our warehouse in England but has been scanned in Belgium because the courier service we use to ship to the States is a part of the Belgium Post. Therefore some of the parcels are being routed from the UK to the United States via Brussels. 

    Learn more here.

     


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