• US Express Delivery

    All our parcels are sent out with FedEx Express delivery service for $15 from our warehouse based in England. Parcels will be despatched within 24 hours and delivered within 4 business days after despatch. Orders placed on Friday, Saturday, and Sunday will be despatched on Monday. This is due to FedEx policy who do not collect on weekends.

    Our FedEx delivery service is trackable through the FedEx website, you will receive your personal tracking link through your order despatch email. Please note, that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable.

    We regret that FedEx are unable to deliver to PO Box or Armed Forces addresses.

    If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.

    For any orders outside of the United States, please do the following:

    • If you are ordering from Germany, please visit our German website
    • All other international orders can be please via our UK website

     

     


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  • Despatch times and availability

    All in-stock items for standard delivery are usually despatched from our warehouse in England within 24 hours of being accepted, to arrive with our US customers within 4 business days.

    If we are awaiting delivery of a style which is currently not in stock, we will indicate this when you place an order online or over the phone. At this point, you will be advised of the latest date that the style will be despatched by. You will still be able to place an order for this item and you will not be charged until it is available to be despatched. This will not delay the despatch of any other items in your order. If we are unable to fulfill your order, we will inform you of this via email.

    The delivery period stated within which you will receive your item(s) is approximate. Goods will be sent to the address given by you at the checkout page.

    All in-stock items are usually despatched in a single parcel, with a few exceptions such as footwear which is always despatched separately. Items on backorder will be despatched as soon as they become available. You will only ever be charged once for postage, regardless of how many parcels your goods are despatched in.

    Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states.

    However, you will not be charged for any import duties as this is covered by us.  If you are charged any additional duties or fees, please click here for further guidance.

     

     


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  • Delivery Service

    Once your order has been despatched, you will receive an email from us with your unique FedEx tracking link. This way you can follow the progress of your delivery from our warehouse in England to your front door.

    Signatures are mandatory on all international FedEx shipments. This is part of the service offered by FedEx, and not something which we can waive. You can sign up for the FedEx Shipment Delivery Manager, where you can manage your deliveries with FedEx, which includes leaving a 'digital signature' on file so FedEx are able to leave packages in your absence, bypassing the chance of missing a delivery. Through this service you are also able to redirect the parcel if necessary or ask for it to be left in a safe place. Click here for further details about the FedEx Delivery Manager.

     


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