We use Royal Mail Tracked® for all our UK deliveries and offer two delivery options:
STANDARD DELIVERY - £4.95
Standard delivery costs £4.95 irrespective of the weight of the parcel. Items should ordinarily arrive within 2 days from despatch (excluding Sundays) but please allow up to 5 days for delivery.
NEXT DAY DELIVERY - £8.95
We do offer a next-day delivery service for £8.95, with orders of in-stock items placed on weekdays before 8 pm and on bank holiday Mondays before 1 pm, guaranteed to arrive the next day.
Our next-day service is available for orders placed on weekdays for delivery Monday to Saturday. Unfortunately, we are not able to make deliveries on Sundays or on bank holiday Mondays. We aim to cover all areas with our next-day service however, cannot guarantee this in certain areas. These include the Isle of Man, Isle of Wight, Channel Islands, the Scottish Highlands and Islands, Dumfries and Galloway, counties north of West Lothian and Northern Ireland.
For both standard and next-day deliveries, if you are not in when we try to deliver, your postman will leave a card saying they've called, but no one was at home. It will have full details on either re-arranging a delivery or options for you to collect from a nearby Post Office. Alternatively, you can ask them to leave the package in a 'safe place' - i.e. on the porch or with a neighbour. Simply enter your designated place under delivery instructions once you proceed to check out.
To check delivery times for international deliveries please follow this article: International Delivery.
DESPATCH TIMES AND AVAILABILITY
All in-stock items for standard delivery are usually despatched within 48 hours of being accepted, to arrive with UK customers within 5 working days.
If we are awaiting delivery of a style which is currently not in stock, we will indicate this when you place an order online or over the phone. At this point, you will be advised of the latest date that the style will be despatched by. You will still be able to place an order for this item and you will not be charged until it is available to be despatched. This will not delay the despatch of any other items in your order. If we are unable to fulfil your order, we will inform you of this via email.
Please note, that next day delivery is only available for in-stock items and will be despatched the same day if the order was placed before 8pm on a weekday.
The delivery period stated within which you will receive your item(s) is approximate. Goods will be sent to the address given by you at the checkout page.
All in-stock items are usually despatched in a single parcel, with a few exceptions such as footwear which is always despatched separately. Items on backorder will be despatched as soon as they become available. You will only ever be charged once for postage, regardless of how many parcels your goods are despatched in.
Once your goods have been despatched, you will receive an email confirmation with your personal Royal Mail tracking link which you can use to follow the progress of your delivery.
If you are not at home when they try to deliver, Royal Mail may choose to leave your parcel in a 'safe place’ if they think the location is suitable. A ‘something for you’ card saying they've called, but no one was at home, will be left and this will have full details on either where your parcel is located or options for you to collect from a nearby Royal Mail Customer Service Point.
If you would like to confirm a ‘safe place’ in advance, you can do this through the tracking link that Royal Mail will email you once they have collected your parcel for delivery.
Our deliveries do not request a signature for deliveries but due to the sizes of our parcels, they will not fit through the letterbox.
Our orders are sent via DHL within Europe. However, to Lichtenstein and Switzerland, and the rest of the world we ship with FedEx. All orders are fully trackable, and all import duties and local taxes are covered by us.
You will receive an email directly from the carrier with your unique tracking ID once your order has been despatched, where you will then be able to track your order through the FedEx or DHL website and their mobile applications.
Please note, should we be aware of any disruptions to service, we may on occasion amend the carrier of your parcel and send via FedEx to ensure your delivery arrives without delay.
Deliveries to Europe and the rest of the world take up to 10 working days.
For orders to Lichtenstein and Switzerland delivery time takes up to 5 working days.
EUROPEAN DELIVERY - £18.00
Orders sent within the EU are charged at £18.00 (for Lichtenstein and Switzerland see below).
REST OF THE WORLD - £20.00
We are happy to fulfil orders to most countries. For the rest of the world, Lichtenstein, and Switzerland, orders are charged at £20.00 per order.
These delivery charges are non-refundable and only apply once per order, even if the items are despatched in more than one parcel.
There are however some countries which our international express service is not able to deliver to at this time. For a full list, please click here.
If you want to learn more about returning and exchanging an international order, follow this link.