• UK delivery options

    We use Royal Mail Tracked® for all our UK deliveries and offer two delivery options:

    STANDARD DELIVERY - £4.95

    Standard delivery costs £4.95 irrespective of the weight of the parcel. Items should ordinarily arrive within 2 days from despatch (excluding Sundays) but please allow up to 5 days for delivery.

    NEXT DAY DELIVERY - £8.95

    We do offer a next-day delivery service for £8.95, with orders of in-stock items placed on weekdays before 8pm and on bank holiday Mondays before 1pm, guaranteed to arrive the next day.

    Our next-day service is available for orders placed on weekdays for delivery Monday to Saturday. Unfortunately, we are not able to make deliveries on Sundays or on bank holiday Mondays. We aim to cover all areas with our next-day service however, cannot guarantee this in certain areas. These include the Isle of Man, Isle of Wight, Channel Islands, the Scottish Highlands and Islands, Dumfries and Galloway, counties north of West Lothian and Northern Ireland.

    For both standard and next-day deliveries, if you are not in when we try to deliver, your postman will leave a card saying they've called, but no one was at home. It will have full details on either re-arranging a delivery or options for you to collect from a nearby Post Office. Alternatively, you can ask them to leave the package in a 'safe place' - i.e. in the porch or with a neighbour. Simply enter your designated place under delivery instructions once you proceed to check out.


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  • International Delivery

    If you are ordering from Germany please visit our German website here or if you are based in the USA, please re-direct by clicking here for a swifter service.

    Most of the orders are sent via FedEx. We use DHL however, to deliver to Ireland and France. All orders are fully trackable, and all import duties and local taxes are covered by us. You will receive an email directly from the carrier with your unique tracking ID once your order has been despatched.

    You are then able to track your order through the FedEx or DHL website.

    DELIVERY TIMES

    Deliveries to France and Ireland and the rest of the world take up to 10 working days.

    For orders within the rest of the Europe the delivery time takes up to 5 working days.

    EUROPEAN DELIVERY - £18.00

    Orders sent within Europe are charged at £18.00 an order and usually arrive within 5 working days.

    REST OF THE WORLD - £20.00

    We are happy to fulfil orders to most countries and for the rest of the world, orders are charged at £20.00 per order and can take between 7 and 10 days to arrive.

    These delivery charges are non-refundable and only apply once per order, even if the items are despatched in more than one parcel.

    There are however some countries which our international express service is not able to deliver to at this time. For a full list, please click here.

     


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  • Despatch times and availability

    All in-stock items for standard delivery are usually despatched within 48 hours of being accepted, to arrive with UK customers within 5 working days.

    If we are awaiting delivery of a style which is currently not in stock, we will indicate this when you place an order online or over the phone. At this point, you will be advised of the latest date that the style will be despatched by. You will still be able to place an order for this item and you will not be charged until it is available to be despatched. This will not delay the despatch of any other items in your order. If we are unable to fulfil your order, we will inform you of this via email.

    Please note, that next day delivery is only available for in-stock items and will be despatched the same day if the order was placed before 8pm on a weekday.

    The delivery period stated within which you will receive your item(s) is approximate. Goods will be sent to the address given by you at the checkout page.

    All in-stock items are usually despatched in a single parcel, with a few exceptions such as footwear which is always despatched separately. Items on backorder will be despatched as soon as they become available. You will only ever be charged once for postage, regardless of how many parcels your goods are despatched in.


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  • Delivery Service

    Once your goods have been despatched, you will receive an email confirmation with your personal Royal Mail tracking link which you can use to follow the progress of your delivery from our warehouse to your doorstep.

    If you are not in when we try to deliver, Royal Mail will leave a card saying they've called, but no one was at home. It will have full details on either re-arranging a delivery or options for you to collect from a nearby Post Office.

    Alternatively, you can ask them to leave the package in a 'safe place' - i.e. in the porch or with a neighbour. Simply enter your designated place under delivery instructions as part of your order. Please note, that this is at your postman's discretion and not guaranteed.

    Our deliveries do not request a signature for deliveries but due to the sizes of our parcels, they will not fit through the letter box.


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