• Read all our delivery and returns information

    We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper. Our boxes are made of 75% recycled materials and are themselves 100% recyclable.

     

    STANDARD UK DELIVERY - £4.95

    Standard delivery within the UK costs £4.95 irrespective of the weight of the parcel. Orders should ordinarily arrive within 2 days from despatch (excluding Sundays) but please allow up to 5 days for delivery.

     

    NEXT DAY UK DELIVERY - £8.95

    We do offer a next-day delivery service for UK addresses only, with orders of in stock items placed on weekdays before 8pm and on bank holiday Mondays before 1.30 pm, guaranteed to arrive the next working day. This costs £8.95.

    Our next day service is available for orders placed for delivery Monday to Saturday. Unfortunately, we are not able to make deliveries on a Sunday or on bank holiday Mondays. We aim to cover all areas with our next day service, but unfortunately it cannot be guaranteed in certain areas. These include Isle of Man, Isle of Wight, Channel Islands, the Scottish Highlands and Islands, Dumfries and Galloway, counties north of West Lothian and Northern Ireland. For more details regarding the exclusions click here.

    During our popular end-of-season sales we still offer a next day service but orders must be placed by 6pm to guarantee delivery.

    For both standard and next day deliveries, if you are not in when we try to deliver, Royal Mail who delivers your order, will leave a card saying they've called, but no one was at home. It will have full details on either re-arranging a delivery or options for you to collect from a nearby Post Office. Alternatively you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order.

     

    DELIVERY DETAILS

    Stock permitting, all standard orders are usually despatched within 48 hours of being accepted, to arrive with UK customers within 5 days (excluding Sundays).

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply contact us or call 0330 333 9540 and we will cancel your order. All calls are charged at local rate. Your credit/debit card will not have been charged as your order will not have been despatched.

    The delivery period stated within which you will receive your order is an approximate. Goods will be sent to the address given by you in your order. If you are ordering more than 1 item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

     

    EUROPEAN DELIVERY - £18.00

    If you are ordering from Germany, please re-direct to your local site www.wrap-london.de for a swifter service.

    We are happy to fulfil orders to most other European addresses, from the UK site. These are charged at £18.00 an order and can take up to a week to arrive. Free returns are not available to addresses outside of the UK, any returns are at the recipients cost.

     

    REST OF THE WORLD - £20.00

    If you are ordering from the USA, please re-direct to your local site www.wraplondon.com for a swifter service. We are happy to fulfil orders to most other addresses outside Europe, from the UK site. These are charged at £20 an order and can take up to 10 days to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible. Free returns are not available to addresses outside of the UK, any returns are at the recipients cost.

     

    TRACKING YOUR INTERNATIONAL DELIVERY

    All international deliveries are sent by Royal Mail International and the progress of your delivery can be tracked through their website by clicking here.

    Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

     

    OUR RETURNS POLICY AND YOUR RIGHT TO CANCEL

    We have our own returns policy which is explained below. Please note that this returns policy does not affect your right to cancel your contract with us under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations"). We explain how to exercise your rights under the Consumer Regulations below.

    Please note that the right to cancel under the Consumer Regulations will not be available in some circumstances. For instance, if you wish to cancel only part of an order, if you wish to cancel your order over 14 days after receipt of the goods or if you would like us to cover the cost of return postage, however, our own returns policy might be applicable (please see below).

     

    OUR RETURNS POLICY

    Order confidently from us, knowing you may return any products within 30 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, it can take slightly longer during busier periods.

    If you wish to exchange an item for another size or colour, return it to us within 30 days of receipt and we will send you the replacement item free of any additional delivery charges. We can only exchange an item for an alternative size or colour.

     

    FREE TRACKED RETURNS

    We offer a free Royal Mail tracked returns service on all orders sent to a UK mainland address.

    Simply attach the reply-paid sticker that appears at the bottom of your despatch note to the original packaging and take the parcel to your local Post Office. The parcel will then be tracked all the way back to our returns warehouse. This reply-paid sticker covers a parcel weighing up to 5kg.

    You can follow the parcel's progress by visiting the Royal Mail website here and entering the 13 digit tracking number. We strongly recommend that you obtain proof of postage from the post office as the receipt contains the tracking number. It is also proof that you returned the order.
    Alternatively send the return by a carrier of your choice at your own cost to:

    Wrap London Returns
    Belton Road West
    Loughborough
    LE11 5XL

     

    FAULTY RETURNS

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label here. Included with the free return label is a short form to complete. Please give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof of postage from the Post Office as the receipt will contain your tracking number. Normally we will replace the item or issue your account with a credit note but on occasion we are able to repair items and return them to you.

    We are unable to accept the return of items ordered more than 12 months ago.

     

    RIGHT TO CANCEL UNDER THE CONSUMER REGULATIONS

    We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract with us. Please note that in many cases our own returns policy may be applicable or may be more suitable for your requirements. You have a right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and dictated by you acquires, physical possession of the goods.

    To exercise the right to cancel, you must inform us, Selective Marketplace Limited trading as Wrap London of Belton Road West, Loughborough, Leicestershire, LE11 5XL, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the cancellation form supplied here but it is not compulsory. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

     

    EFFECTS OF CANCELLATION

    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier), 14 days after the day you provide evidence that you have returned the goods, or (if there were no goods supplied), 14 days after the day on which we are informed about your decision to cancel this contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days expires. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


    Was this article helpful?
    10 out of 13 found this helpful
  • What UK delivery options do you offer?

     

    Standard UK delivery costs £4.95 and orders should ordinarily arrive within 2 days from despatch (excluding Sundays), but please allow up to 5 days.

    Next day UK delivery costs £8.95 and is available for orders placed on a weekday before 8pm (1.30pm on bank holiday Mondays), for most of the UK. Please see below for a list of excluded areas:

    NDD_Exclusions.JPG

    We are unable to offer deliveries on Sundays or bank holiday Mondays. 

    Learn more here.


    Was this article helpful?
    11 out of 12 found this helpful
  • Will my order be sent in a single parcel?

    As we operate from more than one warehouse, your order might be despatched in more than one parcel, and footwear is always despatched separately. Items on backorder will be despatched as soon as they become available. You will only ever be charged once for postage, regardless of how many parcels your order is despatched in.

    Learn more here.


    Was this article helpful?
    2 out of 2 found this helpful
  • Who do you use for deliveries?

    We use Royal Mail Tracked® for all our deliveries.

    Learn more here.


    Was this article helpful?
    3 out of 3 found this helpful
  • What happens if I’m not in when you try to deliver?

    If you are not in when we try to deliver, Royal Mail will leave a card saying they've called, but no one was at home. It will have full details on either re-arranging a delivery or options for you to collect from a nearby Post Office.

    Alternatively you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order. Please note that this is at your postman's discretion and not guaranteed. 

    Learn more here.


    Was this article helpful?
    0 out of 0 found this helpful
  • What international delivery options do you offer?

    If you are ordering from Germany please re-direct to www.wrap-london.de or if you are ordering from the USA, please re-direct to www.wraplondon.com for a swifter service.

    We are happy to fulfil orders to most other international addresses, from www.wraplondon.co.uk. These are charged at between £18.00 and £20.00 per order and can take up to 10 days to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible.

    See below for countries to which we will deliver:

    Andorra Czech Republic Ireland Netherlands Slovakia
    Australia Denmark Israel New Zealand Slovenia
    Austria Estonia Italy Norway South Africa
    Belgium Faroe Islands Latvia Poland Spain
    Brazil Finland Liechtenstein Portugal Sweden
    Bulgaria France Lithuania Puerto Rico Switzerland
    Canada Greece Luxembourg Romania Turkey
    Canary Islands Hong Kong Malaysia Russian Federation Ukraine
    Croatia Hungary Malta Saudi Arabia Zambia
    Cyprus Iceland Monaco Singapore  

     Learn more here.

     


    Was this article helpful?
    1 out of 1 found this helpful
  • When will my order be despatched?

    Stock permitting, all orders are usually despatched within 48 hours of being accepted.

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, please contact us.

    Learn more here.

     


    Was this article helpful?
    3 out of 4 found this helpful
  • Where is my order?

    We will send you an email containing a tracking link once your order is despatched, which you can use to follow the progress of your delivery. If you do not receive this email, or the tracking does not update within the time frame provided in the email, please contact us

    Learn more here.

     


    Was this article helpful?
    6 out of 10 found this helpful
  • Can I change my delivery address?

    Please be aware that if you have requested next day delivery your order will be picked almost immediately so unfortunately cannot be changed. Orders for standard delivery of in-stock items can be amended for up to 2 hours after the order has been placed.

    However if the order has already been processed by our warehouse then unfortunately, no changes can be made. When you receive your order confirmation email, please check all details are correct, and if you see an error please contact us as quickly as possible.

    Learn more here.

     


    Was this article helpful?
    0 out of 0 found this helpful
  • Will my delivery require a signature?

    No, we do not request that a signature is required for deliveries.

    Learn more here.


    Was this article helpful?
    3 out of 3 found this helpful
  • How can I track my order?

    Once your order has been despatched, you will receive an email confirmation with your personal Royal Mail tracking link which you can use to follow the progress of your delivery. If you do not receive this email, or the tracking does not update within the time frame provided in the email, please contact us.

    Learn more here.


    Was this article helpful?
    1 out of 3 found this helpful