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  • Why should I register for an online account?

    Registering an online account with us enables you to view your previous orders for the past 6 months. You are able to save your billing address and multiple delivery addresses and by simply logging in when placing your order, all your details are saved. You are also able to track your order through our website, once it has been despatched.

    Learn more here.

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  • How do I amend my address details?

    Log in to your account by clicking the 'My Account' link at the top of the page and go to 'My Address Book'. Here you can update/delete any saved addresses, including your billing address.

    If you need to update your delivery address on an outstanding order please contact us.

    Learn more here.

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  • How can I review my order history?

    If you wish to review your recent orders, please log into your online account, click My Order and you will be able to access this information there.

    More about how to create an online account you can find here.

    Please bear in mind that you will not be able to see any orders placed before the date that you registered for your online account.

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  • How do I sign up for an online account?

    We really would like to encourage all of our customers to register for an online account on our website as it gives you a wider range of exclusive services and makes placing an order even easier.

    Registering is easy. Simply click on the Register section on the top right side of the main screen.

    Fill in your email address and the rest of the fields with your details and set up your personal password.

    Once you are registered, you can track and review your orders, manage your address book, add as many delivery addresses as you want and of course, select one as your main delivery address. You will never have to enter your address details while ordering again.

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  • I am unable to log into my account

    When login into your online account, please ensure the following:

    • The autofill option is not active in your browser and therefore pre-fills the password field with an incorrect/out of date password.
    • The correct login is used for the correct website - if you also have an account with our sister brand Poetry, your login details might be different from those you are using for Wrap London.

    There are individual login details for all our websites.

    Our websites:


    If you are still unable to log into your account, please use the Forgotten Your Password? link below the account login fields to set up a new password.




    If you have not received the password reset email after a few minutes, please check your spam folder and also make sure that you are using the correct email address which is associated with your online account. 

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  • How do I get a catalogue?

    To go on our mailing list please complete the online form and a copy of our next catalogue will be sent to you as soon as it is available. Please bear in mind that our catalogues are being printed in advance, but rest assured that you will be on the list to receive a catalogue when the next one is printed. 

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  • How do I come off your mailing list?

    To be removed from our mailing list, please click here and provide your name, email address, postal address and account number which can be found on the back of the catalogue. Once your request has submitted and you are already a customer with us, please rest assured that you will be added to our mailstop list immediately. Should we need any further information to process your request, we will get in touch with you.  Please note catalogues are printed in advance so you may receive one further mailing after opting out.

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  • How do I sign up for your newsletter?

    To subscribe to our newsletters and receive our latest news and exclusive offers, please complete the online form. Once your request is submitted successfully, you will be notified by our welcome email. From now on you will stay informed about current trends, exclusive offers and sales information. 

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  • How do I cancel my newsletter subscription?

    You are able to cancel your subscription by opening any newsletter and scrolling down to the bottom where you will find the below text.

    "If you no longer wish to receive news of exclusive sales and new season previews via email, please Click here to unsubscribe."

    Just use the Click here link to unsubscribe from any future mailings.

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