• How do I contact your customer care team?

    All our calls are answered by our own friendly and knowledgeable customer care team in England.

    If you would like to place an order or contact us with a query, please call 1 888 613 9225 toll-free, to speak to them. Dial 1 to place an order or dial 2 for any other enquires.

    Call us between ET 7 am to 5.30 pm and PT 7 am to 1.30 pm, Monday to Friday. During our working hours, you can also leave a message by dialling 3.

    While in the queue for the order or enquires line, you can also request a call back by selecting 2.

    To self-service, please visit our CAN WE HELP section with many helpful articles and answers to frequently asked questions.

    If you can't find what you are looking for, please use the Help bubble at the bottom right of the page.

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    Here you are able to send us a message or during opening hours, you can also request a call back from one of our agents.

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    Another way, you can get in touch with the Wrap London customer service is by using this contact form.

    Alternatively, you can also write to us:

    Wrap London
    2 Rothley Lodge
    Loughborough Rd
    Leicester
    LE7 7NL
    United Kingdom

    We will get back to you as soon as we can, however you contact us.

    If you like to leave us a review, please click here for further information.


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  • What US delivery options do you offer?

    All of our orders are shipped with FedEx Express which costs $15 and will arrive within 4 business days after despatch. 

    Orders placed on Friday, Saturday and Sunday will be despatched on Monday.

    Learn more here.


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  • Where is my order?

    We will send you an email containing a tracking link once your items are despatched, which you can use to follow the progress of your delivery. 

    Learn more here.


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  • When will my order be despatched?

    Stock permitting, all orders are usually despatched within 48 hours of being accepted.

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, please contact us. 

    Learn more here.

     


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  • Can I change my delivery address?

    Yes, orders of in-stock items can be amended for up to 2 hours after the order has been placed. However, if the order has already been processed by our warehouse then unfortunately, no changes can be made.

    When you receive your order confirmation email, please check all details are correct, and if you see an error please contact us as quickly as possible.

    Learn more here.

     


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  • Can I change or cancel items from my order?

    Yes, orders of in-stock items can be amended for up to 2 hours after the order has been placed. However, if the order has already been processed by our warehouse then unfortunately, no changes can be made. When you receive your order confirmation email, please check all details are correct, and if you see an error please contact us as quickly as possible.

    Learn more here.


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  • Who do you use for deliveries?

    We use FedEx Express for all our deliveries.

    Learn more here.


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  • How can I track my order?

    Once your goods have been despatched, you will receive an email confirmation with your personal tracking link which you can use to follow the progress of your delivery with our delivery partner. 

    Learn more here.


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  • What international delivery options do you offer?

    If you are ordering from Germany please re-direct to www.wrap-london.de or for all other international deliveries, please visit our UK website: www.wraplondon.co.uk

     


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  • Will my delivery require a signature?

    Signatures are mandatory on all international FedEx shipments. This is part of the service offered by FedEx, and not something which we can waive. You can sign up for the FedEx Shipment Delivery Manager, where you can manage your deliveries with FedEx, which includes leaving a 'digital signature' on file so FedEx are able to leave packages in your absence, bypassing the chance of missing a delivery. Click here for further details regarding the FedEx Shipment Delivery Manager.

    Learn more here.


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  • What happens if I’m not in when you try to deliver?

    If you are not in when our delivery partner tries to deliver, a calling card will be left to advise you how to rearrange a delivery, or options for you to collect your parcel.

    FedEx offer a free service - FedEx Delivery Manager®. Registering for this service will allow you to receive package alerts, provide delivery instructions direct to FedEx, leave a digital signature online with FedEx and request a vacation hold. Please visit the FedEx website here for full details and to sign up for this free service.

    Learn more here.

     


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  • Will my order be sent in a single parcel?

    As we operate from more than one warehouse, your goods might be despatched in more than one parcel, and footwear is always despatched separately. Items on backorder will be despatched as soon as they become available. You will only ever be charged once for postage, regardless of how many parcels your goods is despatched in.

    Learn more here.

     


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  • How do I put an item in my bag?

    Select the size you require, followed by the colour and click ‘Add to Bag’.

    If the item is unavailable, but we have more stock due, the expected due date will show next to the Add to Bag button and you can still add the item to your bag.

    If there is an ‘X’ next to the size or colour you require then this particular size or colour is no longer available and cannot be added to your bag.

    Learn more here.


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  • How can I find specific garments on your website?

    As you may have noticed, our website is already sectioned into different garment types like trousers, knitwear, t-shirts & tops, etc. 

    Once you find yourself in one of these individual sections you can also filter for sizes in the top right corner above the garments illustrated.

    However, sometimes you may want to refine your search differently.

    Our website offers a very good search option where you can filter directly for certain garments and find them quicker.

    If you are, for example, searching for a new blue item to add to your wardrobe, simply write the word “blue” in the search bar on the very top of our website and you will see results for all blue garments we have available to order.

    The same applies for a specific material you may be looking for. If you are searching for a new cashmere sweater, simply type the word “cashmere" into the search bar in order to find all cashmere garments available.

    You can also search for style codes, if you are looking to re-order an item you already have. If we still have the garment available, this is the fastest way to find it.

    We do hope that you find the garment you are looking for and perhaps a little more.


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  • The colour of the item I received looks a different shade to the image on the website, why?

    Colours can look very different depending on the device being used and how the individual sets up their preference within the screen settings. Therefore, we have no control over how the individual has adjusted colour and brightness settings on their smartphone, tablet or PC. What we can guarantee is the colour as depicted in the catalogue and as a result we recommend you use the colours featured in the catalogue as your guide.

    Learn more here.

     


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  • Do you offer petite sizes?

    We have over the years looked at stocking petite sizes but sadly there has not been enough demand from our customers just yet. However, we are constantly reviewing our range so in the future we may look at the possibility of including a petite range in our collection.

    We are sorry we cannot offer you our current range in petite sizes, but if there is anything else that we can help you with or size information that you require we would be pleased to hear from you.

     


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  • How can I post a review online?

    To review one of the products you recently purchased, please type in the style code in the search box, found in the top right corner of your screen and press enter. You will then land on the product page of the desired garment; when scrolling down you will find a link to "Write a review" underneath the product description on the right-hand side which will redirect you to a separate page. 

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    To review the service you have received from Wrap London and your shopping experience, please click here and then on the "Write A Review" button to expand the review form.

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  • Do you offer gift cards or a gift service?

    No, we do not offer gift cards, vouchers, nor do we offer a gift service.

    Once we are able to supply this service, we will update our website accordingly.


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  • Do you have any stores?

    No, we currently do not have any stores, our collection is exclusively available for online purchase directly through our website.

    Learn more here.


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  • Do you offer wholesale?

    Currently we only operate online and we have no immediate plans to sell our clothing on the high street.


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  • How do I clear my browser history and cookies?

    To ensure that you are viewing the newest version of our website, as well as in the correct language and currency, it might be necessary to clear your browser history, cookies and cached images.

    Below you can find a few simple steps to clear your saved data for the browser you are currently using.

    Please note, that by doing this you might also delete your passwords and card details that have been saved to your browser.

    To avoid this, please ensure that the password deletion option is unticked before you clear the data. 

    Google Chrome

    Select the three dots in the top right corner of your browser.

    Click on More tools and then Clear browsing data.

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    Please make sure that the tab Basic is selected, the Time range is set to All time and all three boxes below are ticked.

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    Now click on Clear data.

    Please close all the windows of your browser and restart Google Chrome.

    If you now visit our website, you should be able to view it in the correct language and currency.

    Mozilla Firefox

    Select the three lines in the top right corner of your browser and click on Options.

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    On the left panel select Privacy & Security and in the Cookies and Site Data section click on Clear Data.

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    Please make sure that both boxes are ticked and then click on Clear.

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    Please close all the windows of your browser and restart Mozilla Firefox.

    If you now visit our website, you should be able to view it in the correct language and currency.

    Internet Explorer

    Select the cog in the top right corner of your browser and click on Internet options.

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    Please click on Delete in the Browsing history section.

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    Please make sure that the boxes Temporary Internet files and website filesCookies and website data and History are selected and then click on Delete.

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    Please close all the windows of your browser and restart Internet Explorer.

    If you now visit our website, you should be able to view it in the correct language and currency.

    Safari

    On the top bar of your browser please click on History and then on Clear History.

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    Make sure that all history is selected and then click on Clear History.

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    Please close all the windows of your browser and restart Safari.

    If you now visit our website, you should be able to view it in the correct language and currency.


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  • I have been taken to the incorrect website, what should I do?

    If you are noticing that you are shopping in a different currency or viewing a different language, you might be incorrectly redirected by our IP Recognition service.

    If this has happened, you should see one of the following messages –

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    Please make sure that you read the message and answer accordingly. This will guarantee that you are taken to the correct website, if the correct selection is made, you should not have to do this again.

    We hope this information is helpful, and should you require any further assistance please do not hesitate to contact us.


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  • Read all our delivery and returns information

    We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper direct from our warehouse in England. Our boxes are made of 75% recycled materials and are themselves 100% recyclable. 

     

    EXPRESS - $15

    All our parcel are sent out with FedEx Express delivery service for $15. Parcels will be despatched within 24 hours and will be delivered within 4 business days after despatch. Orders placed on Friday, Saturday and Sunday will be despatched on Monday. This is due to FedEx policy for not making collections at weekends.

    Our FedEx delivery service is trackable through the FedEx website via a link in your despatch email. Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable.

    We regret that FedEx are unable to deliver to PO Box or Armed Forces addresses.

    If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.

     

    DELIVERY DETAILS

    In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply call us toll free under 1 888 613 9225 and we will cancel your order. Your credit/debit card will not have been charged as your goods will not have been despatched.

    The delivery period stated within which you will receive your items is approximate. Goods will be sent to the address given by you at the check out. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

    Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states.

     

    RETURNS POLICY

    Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage up front. A flat fee of $6.00 will be deducted from the amount of your refund.

    If you wish to exchange an item for another size or colour (or for something else), return it to us within 30 days of receipt, then call us and we’ll place a new order for you free of any additional shipping charges.

    If you would like to return more than one parcel you can also print further labels via the link in your despatch email. If you do not have our despatch confirmation email or if you would prefer a USPS label, please get in touch with our Contact Centre, by using the link at the bottom of this article.

    Alternatively send the return by a carrier of your choice to:
    Wrap London
    3580 NW 56th St
    Suite 102
    Ft. Lauderdale, FL 33309

     

    FAULTY RETURNS

    Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.

    If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.

    If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.

    When returning your garments, we strongly recommend that you obtain proof as the receipt will contain your tracking number.

    Normally we will replace the item or issue your account with a credit note but on occasion, we are able to repair items and return them to you.

    We are unable to accept the return of items purchased more than 12 months ago.

    Luke Dashper


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