• My PayPal payment has been declined but it shows as a pending transaction. What do I do?

    The PayPal transaction will continue to show as pending in your account until we are able to obtain the authorisation to charge your funding source. PayPal do not advise us as to the reason for the failure, but the most common reason is that the card issuer/bank has refused the charge.

    We can re-attempt to charge your funding source again, and please contact us if you wish us to re-attempt the charge.

    If you would rather replace your order using your card details you would need to place a new order and provide your card details at the checkout stage. Please contact us to cancel your PayPal order.

    Learn more here.


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  • Do you accept cheques as a payment method?

    From May 2020, for security and to avoid the risk of fraud, we are no longer accepting cheques and order forms sent to us via the post. If we receive a posted order form we will return it without processing the order or cashing the cheque. 

    If you want to order it’s easy, speedy and safe to do it online on our website, where you can check size and colour availability 24 hours a day.


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  • Will I be charged US sales tax on my order?

    Please be aware that from January 1st 2021 we will be adding US sales/use tax where appropriate. 

    The amount of sales/use tax to be charged can depend on many factors including the value and type of item purchased and the shipping destination.

    Wrap London will collect the sales/use tax on sales of taxable products shipped to destinations in Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, North Carolina, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, unless the sale of the product is exempt.


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  • I have been charged a foreign transaction fee. How do I get a refund?

    We’re sorry to hear that you were charged this fee.  Some customers are being charged a foreign transaction fee by their bank, even though the credit card transaction you make with us is in US Dollars.

    To claim a refund for the foreign transaction fee, please submit a request below and attach a copy of your credit card statement with all details redacted apart from the foreign transaction fee on the statement.

    We sincerely apologise for the inconvenience this may have caused you.

     

     


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  • I have been charged import duties. How do I get a refund?

    While we make every attempt to prevent our customers from incurring any import duties, our packages are selected at random by the US Customs Department and may be subject to additional charges. 

    If you have experienced these charges we will of course reimburse the full amount.

    To claim a refund on import duties, please submit a request below and attach a copy of the customs paperwork provided by the post office, along with proof of payment.

     

    We sincerely apologise for the inconvenience this may have caused you.

     


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  • Read all our ordering and payments information

    HOW TO ORDER

    To add an item to your shopping bag, click on the colour chip that corresponds to the correct size and colour. If the item is unavailable at present but we are expecting more stock, a message will appear to advise you of the expected despatch date for that item. An 'x' instead of a colour chip means that the size/colour is unfortunately sold out and no longer available.

    When you've finished shopping, click on the shopping bag in the top right corner and follow the instructions through the checkout process.

    You can use the search box to find a specific product (by entering the product code), or a type of product (by entering a characteristic, such as 'Cashmere' or 'Skirt').

    Or if you'd just like to have a look around until something catches your eye, select a category from the menu at the top of the page and browse away!

     

    PLACING AN ORDER

    Your credit/debit card will be charged for the full value of the goods only when your goods are despatched. We currently accept Visa, MasterCard, AMEX and PayPal. To learn more about PayPal, please click here.

    Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Wrap London for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.

    Prices and availability of goods are subject to change without notice. All prices are quoted in US dollars and are not subject to a credit card foreign transaction fee. Should you be charged a foreign transaction fee, please click here for details on how to claim a refund from us. The advertised delivery charge will be added to your order value.

    All orders are subject to acceptance and product availability. Availability information for products is advised on each individual product page.

     

    SECURE PAYMENTS

    We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon in the address bar (Internet Explorer and Google Chrome), or the top right corner of the browser window (Safari).

    As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited.

    It's also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.

    Luke Dashper


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