Frequently Asked Questions
Order
- Read all our ordering and payments information
- Will I be charged US sales tax on my order?
- How do I contact your customer care team?
- Do you accept cheques as a payment method?
- Which methods of payment do you accept?
- My card was declined. How can I provide new card details?
Christmas
Delivery
- Read all our delivery and returns information
- What US delivery options do you offer?
- What is your Christmas 2020 delivery policy?
- Will my order be sent in a single parcel?
- Who do you use for deliveries?
- What happens if I’m not in when you try to deliver?
Contact Us
Returns
- Read all our delivery and returns information
- What is your Christmas 2020 gift returns policy?
- After the return, how do I get my money back?
- What’s your exchange policy?
- What’s your returns policy?
- Where is my refund?
Your Account
- Read our complete privacy notice
- Why should I register for an online account?
- How do I amend my address details?
- How can I review my order history?
- How do I sign up for an online account?
- I am unable to log into my account
COVID-19
Privacy Policy
- I am a Californian resident, how do I exercise my rights under the California Consumer Privacy Act (CCPA)?
- Read our complete privacy notice
- Read our full terms and conditions
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?