Frequently Asked Questions
Orders and Delivery
- How do I contact your customer care team?
- What US delivery options do you offer?
- Where is my order?
- When will my order be despatched?
- Can I change my delivery address?
- Can I change or cancel items from my order?
Payments
- Which methods of payment do you accept?
- Why has my PayPal payment failed?
- My PayPal payment has been declined but it shows as a pending transaction. What do I do?
- My card was declined. How can I provide new card details?
- When will I be charged?
- Do you accept cheques as a payment method?
Returns
- How do I return an item?
- What’s your returns policy?
- How quick will you process my return?
- Where should I send my returns to?
- How do I get a new returns label?
- How do I return an item if I am currently not in the US?
Contact Us
Your Account
- Why should I register for an online account?
- How do I amend my address details?
- How can I review my order history?
- How do I sign up for an online account?
- I am unable to log into my account
- How do I get a catalogue?
COVID-19
Privacy Policy
- I am a Californian resident, how do I exercise my rights under the California Consumer Privacy Act (CCPA)?
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?
- What personal data do you collect?
- How do you use cookies on your website?