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  • Which methods of payment do you accept?

    We accept Visa, MasterCard and PayPal. If you require further information regarding PayPal please visit the PayPal website by clicking here.

    We currently do not accept AMEX as a payment method but are aware of the interest by our customers and are exploring to offer this service to our customers in the future.

    Learn more here.

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  • Why has my PayPal payment failed?

    The reason for this is most likely that the credit card you selected as default on your PayPal account, could not be used and the transaction could therefore not be authorised. You need to contact the PayPal customer service team to discuss the issues relating to the selected card and how to resolve it. The customer service team will help you understand why the payment was denied.

    For data protection reasons PayPal won't be able to discuss details relating to your PayPal account with us.

    Meanwhile you may want perhaps to use other financial instruments in your funding matrix, for example you can select an alternative such as a different card, a bank account and even a balance if it is available on you PayPal account.

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  • My PayPal payment has been declined but it shows as a pending transaction. What do I do?

    The PayPal transaction will continue to show as pending in your account until we are able to obtain the authorisation to charge your funding source. PayPal do not advise us as to the reason for the failure, but the most common reason is that the card issuer/bank has refused the charge.

    We can re-attempt to charge your funding source again, and please contact us if you wish us to re-attempt the charge.

    If you would rather replace your order using your card details you would need to place a new order and provide your card details at the checkout stage. Please contact us to cancel your PayPal order.

    Learn more here.

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  • My card was declined. How can I provide new card details?

    In order to provide new card details, please contact our Customer Care team on 0808 168 5055 within 7 days of receiving our payment decline notification. We ask customers not to provide card details via email and use our secure telephone line instead.

    Learn more here.

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  • When will I be charged?

    You will be charged for your outstanding order at point of despatch. Please note that any items which are on back order will only be charged once they are back in stock.  

    Learn more here.

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  • Do you accept cheques as a payment method?

    From May 2020, for security and to avoid the risk of fraud, we are no longer accepting cheques and order forms sent to us via the post. If we receive a posted order form we will return it without processing the order or cashing the cheque. 

    If you want to order it’s easy, speedy and safe to do it online on our website, where you can check size and colour availability 24 hours a day.

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  • Do you offer prices in British Pounds?

    Yes, we do. If you are however noticing that you are shopping in a different currency, you might be incorrectly redirected by our IP Recognition service and have not reached our UK site www.wraplondon.co.uk.

    If this has happened, you should see one of the following messages –

    Wrap_pop_up.jpg wrap_banner.jpg


    Please make sure that you read the message and answer accordingly. This will guarantee that you are taken to the correct website, if the correct selection is made, you should not have to do this again.

    We hope this information is helpful, and should you require any further assistance please do not hesitate to contact us.



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  • Read all our ordering and payments information


    To add an item to your shopping bag, click on the colour chip that corresponds to the correct size and colour. If this item is unavailable at present but we are expecting more stock, text will appear to advise you of the expected delivery date for your order. An 'x' instead of a colour chip means that the size/colour is unfortunately sold out and no longer available.

    When you've finished shopping, click on the shopping bag in the top right corner and follow the instructions through the checkout process.

    You can use the search box to find a specific product (by entering the product code), or a type of product (by entering a characteristic, such as 'Cashmere' or 'Skirt').


    All orders are subject to acceptance and product availability. Availability information for products is advised on each individual product page.


    Your credit/debit card will be charged for the full value of the goods only when your goods are despatched. We currently accept Visa, MasterCard and PayPal. To learn more about PayPal, please click here.

    Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Wrap London for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.

    Prices and availability of goods are subject to change without notice. All prices are quoted in pounds sterling and are inclusive of VAT.

    The advertised delivery charge will be added to your order value.


    We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon in the address bar (Internet Explorer and Google Chrome), or the top right corner of the browser window (Safari).

    As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.

    It's also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.


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