• Read all our ordering and payments information

    HOW TO ORDER


    To add an item to your shopping bag, click on the colour chip that corresponds to the correct size and colour. If this item is unavailable at present but we are expecting more stock, text will appear to advise you of the expected delivery date for your order. An 'x' instead of a colour chip means that the size/colour is unfortunately sold out and no longer available.

    When you've finished shopping, click on the shopping bag in the top right corner and follow the instructions through the checkout process.

    You can use the search box to find a specific product (by entering the product code), or a type of product (by entering a characteristic, such as 'Cashmere' or 'Skirt').

    PAYMENTS

    All orders are subject to acceptance and product availability. Availability information for products is advised on each individual product page.

    PLACING AN ORDER

    Your credit/debit card will be charged for the full value of the goods only when your order is despatched. We currently accept Visa, MasterCard and PayPal. To learn more about PayPal, please click here.

    Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Wrap London for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.

    Prices and availability of goods are subject to change without notice. All prices are quoted in pounds sterling and are inclusive of VAT.

    The advertised delivery charge will be added to your order value.

    SECURE PAYMENTS

    We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon in the address bar (Internet Explorer and Google Chrome), or the top right corner of the browser window (Safari).

    As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.

    It's also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.


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  • How do I put an item in my bag?

    Select the size you require, followed by the colour and click ‘Add to Bag’.

    If the item is unavailable, but we have more stock due, the expected due date will show next to the Add to Bag button and you can still add the item to your bag.

    If there is an ‘X’ next to the size or colour you require then this particular size or colour is no longer available and cannot be added to your bag.

    Learn more here.


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  • Which methods of payment do you accept?

    We accept Visa, MasterCard and PayPal. If you require further information regarding PayPal please visit the PayPal website by clicking here.

    We currently do not accept AMEX as a payment method but are aware of the interest by our customers and are exploring to offer this service to our customers in the future.

    Learn more here.


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  • When will I be charged?

    You will be charged for your outstanding order at point of despatch. Please note that any items which are on back order will only be charged once they are back in stock.  

    Learn more here.


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  • Can I change or cancel items from my order?

    Please be aware that if you have requested next day delivery your order will be picked almost immediately so unfortunately cannot be changed. Orders for standard delivery of in-stock items can be amended for up to 2 hours after the order has been placed.

    However if the order has already been processed by our warehouse then unfortunately, no changes can be made. When you receive your order confirmation email, please check all details are correct, and if you see an error please contact us as quickly as possible.

     

    Learn more here.


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  • What is your telephone number?

    If you would like to place an order or contact us with a query, please call 0330 333 9540 to speak to our friendly and knowledgeable customer care team.

    Learn more here.


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  • The colour of the item I received looks a different shade to the image on the website, why?

    Colours can look very different depending on the device being used and how the individual sets up their preference within the screen settings. Therefore, we have no control over how the individual has adjusted colour and brightness settings on their smartphone, tablet or PC. What we can guarantee is the colour as depicted in the catalogue and as a result we recommend you use the colours featured in the catalogue as your guide.

    Learn more here.


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  • My PayPal payment has been declined but it shows as a pending transaction. What do I do?

    The PayPal transaction will continue to show as pending in your account until we are able to obtain the authorisation to charge your funding source. PayPal do not advise us as to the reason for the failure, but the most common reason is that the card issuer/bank has refused the charge. We can re-attempt to charge your funding source again, and please contact us if you wish us to re-attempt the charge.

    If you would rather replace your order using your card details you would need to place a new order and give your card details in at the checkout stage and contact us to cancel your PayPal order.

    Learn more here.


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  • My card was declined. How can I provide new card details?

    In order to provide new card details, please contact our Customer Care team on 0330 333 9540 within 7 days of receiving our payment decline notification. We ask customers not to provide card details via email and use our secure telephone line instead.

    Learn more here.


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  • Do you have any stores?

    No, we currently do not have any stores, our collection is exclusively available for online purchase directly through our website.

    Learn more here.


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  • Do you offer gift cards, or a gift service?

    No, we do not offer gift cards/vouchers, nor do we offer a gift service.

    Learn more here.


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