Orders and Payments

ONLINE

Our range is available in sizes 6 to 22 and the easiest way to place an order is online, where you can see all product details, and check size and colour availability.

To add an item to your shopping bag, click on the colour chip that corresponds to the correct size and colour. If this item is unavailable at present but we are expecting more stock, a message will appear to advise you of the expected delivery date for your order. An “X” instead of a colour chip means that the size or colour is unfortunately sold out and no longer available. More information about the availability of our products can be found in the following article Despatch times and availability. 

When you have finished shopping, click on the shopping bag in the top right corner and follow the instructions through the checkout process.

You can use the search box to find a specific product (by entering the product code), or a type of product (by entering a characteristic, such as “Cashmere” or “Skirt”).

BY PHONE

Our lines are open 8.30 am to 10.30 pm, Mondays to Fridays. Please calls us on 0808 168 5055 and choose one of the options. Don’t worry, there are only four to choose from and we promise to connect you directly to one of our team members as soon as we can.

CONTRACT

Once you have placed an order, we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase our goods has been accepted. A contract between you and Wrap London for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.

Prices and availability of goods are subject to change without notice. All prices are quoted in Pounds Sterling and are inclusive of VAT. The advertised delivery charge will be added to your order value.

CHANGING DELIVERY ADDRESS

Please be aware that if you have requested next day delivery your items will be picked almost immediately so unfortunately the address cannot be changed. Orders for standard delivery of in-stock items can be amended for up to 2 hours after the order has been placed. However, if the order has already been processed by our warehouse, then unfortunately no changes can be made. When you receive your order confirmation email, please check all details are correct. On the confirmation email, all items currently on backorder and their estimated despatch date is also listed. If you see an error, please call our customer care team on 0808 168 5055 as soon as possible.

PAYMENT METHODS

We currently accept Visa, Mastercard, and PayPal.

Your credit/debit card or PayPal account will be charged for the value of the goods only when your items are despatched. Please note that any items which are on backorder will only be charged once they are back in stock and ready to be despatched. More information about the availability of our products can be found in the following article Despatch times and availability.

PAYMENT QUERIES

For any payment queries please contact our Call Centre on 0808 168 5055 or send us a message using our contact form and one of our knowledgeable team members will gladly assist you further.

For our full Terms and Conditions, please click here.