Order

HOW TO ORDER

To add an item to your shopping bag, click on the colour chip that corresponds to the correct size and colour. If this item is unavailable at present but we are expecting more stock, text will appear to advise you of the expected delivery date for your order. An 'x' instead of a colour chip means that the size/colour is unfortunately sold out and no longer available.

When you've finished shopping, click on the shopping bag in the top right corner and follow the instructions through the checkout process.

You can use the search box to find a specific product (by entering the product code), or a type of product (by entering a characteristic, such as 'Cashmere' or 'Skirt').

PAYMENTS

All orders are subject to acceptance and product availability. Availability information for products is advised on each individual product page.

PLACING AN ORDER

Your credit/debit card will be charged for the full value of the goods only when your order is despatched. We currently accept Visa, MasterCard and PayPal. To learn more about PayPal, please click here.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Wrap London for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.

Prices and availability of goods are subject to change without notice. All prices are quoted in pounds sterling and are inclusive of VAT.

The advertised delivery charge will be added to your order value.

SECURE PAYMENTS

We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon in the address bar (Internet Explorer and Google Chrome), or the top right corner of the browser window (Safari).

As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.

It's also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.

 

If you would like to place an order or contact us with a query, please call 0808 168 5055 to speak to our friendly and knowledgeable customer care team.

Our telephone lines are open 8.30 am to 10.30 pm, Monday to Friday, please dial 1 to place an order or dial 2 for any other enquires.

While in the queue for the order or enquires line, you can also request a call back by selecting 2.

Calls are free of charge and you can also leave us a voicemail outside these times.

To self-service, please visit our CAN WE HELP section with many helpful articles and answers to frequently asked questions.

If you can't find what you are looking for, please use the Help bubble at the bottom right of the page.

Here you are able to send us a message or during opening hours, you can also request a call back from one of our agents.

Another way to get in touch with the Wrap London customer service is by using this contact form.

Alternatively, you can also write to us:

Wrap London
2 Rothley Lodge
Loughborough Rd
Leicester
LE7 7NL

We will get back to you as soon as we can, however you contact us.

If you like to leave us a review, please click here for further information. 

From May 2020, for security and to avoid the risk of fraud, we are no longer accepting cheques and order forms sent to us via the post. If we receive a posted order form we will return it without processing the order or cashing the cheque. 

If you want to order it’s easy, speedy and safe to do it online on our website, where you can check size and colour availability 24 hours a day.

We accept Visa, MasterCard and PayPal. If you require further information regarding PayPal please visit the PayPal website by clicking here.

We currently do not accept AMEX as a payment method but are aware of the interest by our customers and are exploring to offer this service to our customers in the future.

Learn more here.

In order to provide new card details, please contact our Customer Care team on 0808 168 5055 within 7 days of receiving our payment decline notification. We ask customers not to provide card details via email and use our secure telephone line instead.

Learn more here.

If you are noticing that you are shopping in a different currency or viewing a different language, you might be incorrectly redirected by our IP Recognition service.

If this has happened, you should see one of the following messages –

 

Please make sure that you read the message and answer accordingly. This will guarantee that you are taken to the correct website, if the correct selection is made, you should not have to do this again.

We hope this information is helpful, and should you require any further assistance please do not hesitate to contact us.

If you have placed an international order and you want to track it, please contact us providing your personal details as well as the order number and one of our knowledgeable team members will get back in touch providing the requested information.

To review one of the products you recently purchased, please type in the style code in the search box, found in the top right corner of your screen and press enter. You will then land on the product page of the desired garment; when scrolling down you will find a link to "Write a review" underneath the product description on the right-hand side which will redirect you to a separate page. 

To review the service you have received from Wrap London and your shopping experience, please click here and then on the "Write A Review" button to expand the review form.

 

Currently we only operate online and we have no immediate plans to sell our clothing on the high street.

We have over the years looked at stocking petite sizes but sadly there has not been enough demand from our customers just yet. However, we are constantly reviewing our range so in the future we may look at the possibility of including a petite range in our collection.

We are sorry we cannot offer you our current range in petite sizes, but if there is anything else that we can help you with or size information that you require we would be pleased to hear from you.

 

As you may have noticed, our website is already sectioned into different garment types like trousers, knitwear, t-shirts & tops, etc. 

Once you find yourself in one of these individual sections you can also filter for sizes in the top right corner above the garments illustrated.

However, sometimes you may want to refine your search differently.

Our website offers a very good search option where you can filter directly for certain garments and find them quicker.

If you are, for example, searching for a new blue item to add to your wardrobe, simply write the word “blue” in the search bar on the very top of our website and you will see results for all blue garments we have available to order.

The same applies to a specific material you may be looking for. If you are searching for a new cashmere sweater, simply type the word “cashmere" into the search bar in order to find all cashmere garments available.

You can also search for style codes if you are looking to re-order an item you already have. If we still have the garment available, this is the fastest way to find it.

We do hope that you find the garment you are looking for and perhaps a little more.

 

To ensure that you are viewing the newest version of our website, as well as in the correct language and currency, it might be necessary to clear your browser history, cookies and cached images.

Below you can find a few simple steps to clear your saved data for the browser you are currently using.

Google Chrome

Select the three dots in the top right corner of your browser.

Click on More tools and then Clear browsing data.

 

 

Please make sure that the tab Basic is selected, the Time range is set to All time and all three boxes below are ticked.

Now click on Clear data.

Please close all the windows of your browser and restart Google Chrome.

If you now visit our website, you should be able to view it in the correct language and currency.

Mozilla Firefox

Select the three lines in the top right corner of your browser and click on Options.

 

On the left panel select Privacy & Security and in the Cookies and Site Data section click on Clear Data.

Please make sure that both boxes are ticked and then click on Clear.

 

Please close all the windows of your browser and restart Mozilla Firefox.

If you now visit our website, you should be able to view it in the correct language and currency.

Internet Explorer

Select the cog in the top right corner of your browser and click on Internet options.

 

Please click on Delete in the Browsing history section.

Please make sure that the boxes Temporary Internet files and website files, Cookies and website data and History are selected and then click on Delete.

 

Please close all the windows of your browser and restart Internet Explorer.

If you now visit our website, you should be able to view it in the correct language and currency.

Safari

On the top bar of your browser please click on History and then on Clear History.

 

Make sure that all history is selected and then click on Clear History.

Please close all the windows of your browser and restart Safari.

If you now visit our website, you should be able to view it in the correct language and currency.

The reason for this is most likely that the credit card you selected as default on your PayPal account, could not be used and the transaction could therefore not be authorised. You need to contact the PayPal customer service team to discuss the issues relating to the selected card and how to resolve it. The customer service team will help you understand why the payment was denied.

For data protection reasons PayPal won't be able to discuss details relating to your PayPal account with us.

Meanwhile you may want perhaps to use other financial instruments in your funding matrix, for example you can select an alternative such as a different card, a bank account and even a balance if it is available on you PayPal account.

Select the size you require, followed by the colour and click ‘Add to Bag’.

If the item is unavailable, but we have more stock due, the expected due date will show next to the Add to Bag button and you can still add the item to your bag.

If there is an ‘X’ next to the size or colour you require then this particular size or colour is no longer available and cannot be added to your bag.

Learn more here.

You will be charged for your outstanding order at point of despatch. Please note that any items which are on back order will only be charged once they are back in stock.  

Learn more here.

Please be aware that if you have requested next day delivery your order will be picked almost immediately so unfortunately cannot be changed. Orders for standard delivery of in-stock items can be amended for up to 2 hours after the order has been placed.

However if the order has already been processed by our warehouse then unfortunately, no changes can be made. When you receive your order confirmation email, please check all details are correct, and if you see an error please contact us as quickly as possible.

 

Learn more here.

Colours can look very different depending on the device being used and how the individual sets up their preference within the screen settings. Therefore, we have no control over how the individual has adjusted colour and brightness settings on their smartphone, tablet or PC. What we can guarantee is the colour as depicted in the catalogue and as a result we recommend you use the colours featured in the catalogue as your guide.

Learn more here.

The PayPal transaction will continue to show as pending in your account until we are able to obtain the authorisation to charge your funding source. PayPal do not advise us as to the reason for the failure, but the most common reason is that the card issuer/bank has refused the charge.

We can re-attempt to charge your funding source again, and please contact us if you wish us to re-attempt the charge.

If you would rather replace your order using your card details you would need to place a new order and provide your card details at the checkout stage. Please contact us to cancel your PayPal order.

Learn more here.

No, we currently do not have any stores, our collection is exclusively available for online purchase directly through our website.

Learn more here.

No, we do not offer gift cards, vouchers, nor do we offer a gift service.

Once we are able to supply this service, we will update our website accordingly.