Frequently Asked Questions
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Order
- Read all our ordering and payments information
- How do I contact your customer care team?
- Do you accept cheques as a payment method?
- Which methods of payment do you accept?
- My card was declined. How can I provide new card details?
- I have been taken to the incorrect website, what should I do?
Delivery
- Read all our delivery and returns information
- What UK delivery options do you offer?
- Will my order be sent in a single parcel?
- Who do you use for deliveries?
- What happens if I’m not in when you try to deliver?
- What international delivery options do you offer?
Returns
- After the return, how do I get my money back?
- Read all our delivery and returns information
- What’s your exchange policy?
- What’s your returns policy?
- Where is my refund?
- Do you accept returns of earrings?
Your Account
- Read our complete privacy notice
- Why should I register for an online account?
- How do I amend my address details?
- How can I review my order history?
- How do I sign up for an online account?
- How do I get a catalogue?
Privacy Policy
- Read our complete privacy notice
- Read our full terms and conditions
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?
- What personal data do you collect?