Frequently Asked Questions
Order
- Read all our ordering and payments information
- Which methods of payment do you accept?
- My card was declined. How can I provide new card details?
- How do I track my international order?
- Do you offer wholesale?
- Do you offer petite sizes?
Delivery
- Read all our delivery and returns information
- What UK delivery options do you offer?
- What is your Christmas delivery policy?
- Will my order be sent in a single parcel?
- Who do you use for deliveries?
- What happens if I’m not in when you try to deliver?
Returns
- Read all our delivery and returns information
- What is your Christmas gift returns policy?
- What’s your exchange policy?
- What’s your returns policy?
- Where is my refund?
- Do you accept returns of earrings?
Your Account
- Read our complete privacy notice
- Why should I register for an online account?
- How do I amend my address details?
- How can I review my order history?
- How to sign up for an online account?
- How do I get a catalogue?
Privacy Policy
- Read our complete privacy notice
- Read our full terms and conditions
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?
- What personal data do you collect?