TERMS AND CONDITIONS - WEBSITE
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.
Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
TERMS AND CONDITIONS - EMAIL CORRESPONDENCE
Any emails sent, their contents and any attachments to it are private and confidential. Any unauthorised disclosure, use or dissemination of the whole or part of the message (without our prior written consent) is prohibited. If you are not the intended recipient, please notify us immediately. Neither we nor the sender accepts any responsibility for viruses and it is your responsibility to scan attachments (if any).
The content of any emails do not necessarily reflect our views or those of our officers and we take no responsibility for the views of the author. Emails sent and received may be read by people other than the intended recipient and may be monitored to ensure efficient operation of our email systems. Incoming and outgoing telephone calls to our offices may be monitored or recorded for training and quality control purposes and for confirming orders and information.
RIGHT TO CANCEL UNDER THE CONSUMER REGULATIONS
We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract with us. Please note that in many cases our own returns policy may be applicable or may be more suitable for your requirements. You have a right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and dictated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us, Selective Marketplace Limited trading as Poetry of 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the cancellation form supplied here but it is not compulsory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier), 14 days after the day you provide evidence that you have returned the goods, or (if there were no goods supplied), 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days expires. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.
As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.
It's also good practice to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.
For security and to avoid the risk of fraud, we are no longer accepting cheques and order forms sent to us via post. If we receive a posted order form we will return it without processing the order or cashing the cheque.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
What we can guarantee is the colour as depicted in the catalogue and as a result, we recommend the use of the colours featured in the catalogue as the most accurate guide.
We remind you that we are under a legal duty to supply goods which are in conformity with our contract with you.
COPYRIGHT AND TRADEMARK
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all the material available on this website in any form is prohibited without permission.
Selective Marketplace, trading as Wrap London and Poetry
As well as Wrap London, we have a second brand Poetry. The design and marketing team for both brands is effectively one team of about fourteen people. There are some within that team that are focused on one brand or the other, but we sit in an open-plan space, working together and sharing ideas. As a result the two brands have many shared values: a love of beautiful, predominantly natural fibres is at the core of both; the look for both brands is relaxed and informal; our corporate values of respect and honesty and our long-term focus reflected in both brands.
If you find Wrap London appeals to you, there is a good chance you will also find things you like from Poetry so we will send you a catalogue once you order from Wrap. If you would like to see the Poetry collection now, click here to visit the website where you can also sign up for our email newsletters.
Selective Marketplace, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL.
Registered in England no. 1566688.