When will I be charged? You will be charged for your outstanding order at point of despatch. Please note that any items which are on back order will only be charged once they are back in stock. Learn more here. Related articles Can I change or cancel items from my order? Read all our ordering and payments information What’s your returns policy? How do I contact your customer care team? The colour of the item I received looks a different shade to the image on the website, why?